AirBnB Experience host - my listing and many others not working when guests go to book

AirBnB Experience host - my listing and many others not working when guests go to book

Hello,

I am an Experiences host. Yesterday I noticed that on my listing and quite a few other listings, that when you try to book it gives this error:

"Something went wrong
 Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please refresh the page or try again."

I have tried multiple browsers, multiple devices (Windows, Mac, IOS, Android) and tried my listing plus many other experience listings. Some experiences are working and others are not. Can anyone else see or notice this issue, have had this before, or have any idea what it is?

Thank you 
2 Replies 2
Alex
Community Manager
Community Manager
Toronto, Canada

Hello @Johnathan61

 

Sorry that you are dealing with this issue with experiences at the moment. Have you been able to contact Customer Support? 

 

Hello Alex! 

I appreciate the reply. I was able to get a hold of customer support yesterday and they reached out to explain that there is maintenance going on around the experiences updates.

I am also getting what looks to be daily automated support messages asking me to go over and approve AirBnB revisions to my updated experience page through the "elevate" platform when I have already done so a few days ago. So it appears to have something to do with all of that.