Airbnb service Fee changed from 3% Host fee to 15%

[Nicha2]

I was recently testing out a company called Dtravel completely unaware that it would change my airbnb settings and change the host fee structure from 3% host fee to 15%.  Airbnb informed me oh well now your a software company.  Upon further investigation i saw Dtravel use a white label channel manager Channex.  So i went into the settings and removed channex.  I also looked at the service fee settings and see that despite it being set as 3% host fee im still getting bookings charging 15% + VAT host fee.

After 3 weeks despite calling and raising several support tickets nothing has been resolved.

[Till-and-Jutta0]

@Nicha2 Did you check your settings there? https://www.airbnb.de/account-settings/payments/service-fee

[Nicha2]

Yes setting is on 3% host service fee.  So should reflect on inquiries or pending bookings but now im what im seeing is service fee 15% + VAT wording removed yet after doing the calculation, still charging me 15% + VAT (which btw is 3%).  

Airbnb support, every agent says the same next future inquiry or pending booking will be the 3% yet its not. Nothing gets actioned from airbnb, obviously is a software error, 3 weeks later still nothing updated.

I dont want to change all my rates to then have to potentially change them again. I have been convincing guests to pay more and also been convincing guests to pay for one night and then in extra services section charging them for the remainder nights there. only work around so far. Im mean kind of stupid from airbnb because they will make less money from their own error.

[Heather1632]

I just realized that this exact same thing has happened to me. Did you ever get it resolved?

[Rebecca]

Hello @Heather1632 👋

I'm tagging @Nicha2 here so they receive a notification of your message. This ensures that they get a notification that you've replied to them specifically 🤗

Quick tip: if you type "@" and then the username, this will tag the member that you're replying to. 

[Helen3]

I believe if you use a channel manager you can't change it back you need to adjust your guest prices to reflect you are covering .  @Heather1632 

[Heather1632]

Oh no! Thank you for letting me know this, @Helen3. I hired a concierge/co-host for a couple of months but it didn't work out. So am I permanently unable to change it back?

[Helen3]

Hiring a cohost won't make any difference . It's using a channel manager that means you pay the whole fee.

@Heather1632 

[Heather1632]

I understand. But I haven't used a channel manager since I fire the cohost back in September. 

Am I stuck with always paying the 15% fee from here on out just because a channel manager was used (by a cohost, not by me) for three months in the summer?