It's better to include these photos in a local guide. Not every guest clicks on photos.
I didn't even think to click on the photo either.
They would be good additions to a local guide (Sightseeing guide) though.
Photo captions are not displayed in the left panel.
I think the 'Unable to view City' comment comes from these pictures in your listing,
I see now that you have captions for these pictures, most of them even contain the distance. But unfortunately this guest didn't read them probably. It would be tough to argue this angle to the Airbnb Rep. over on the phone though.