Calendar problem

[Sandy716]

Hi,

I’ve been having a calendar problem for the past few months. I check off dates that I can’t host, and the next thing those dates I block off, are available again. Or alternately I open some dates I want to host, and those dates become unavailable. I know I need to host for at least 30 days, but something g is wrong with the calendar. 
Airbnb has also mentioned they are having a problem with the ‘calendar’ from their end.

just would like to know if any of you are also experiencing  ‘calendar’ problems!

Thanks!

Sandy

[Elisa]

Hi @Sandy716 😊,

thank you for sharing your issue with other hosts. Have you heard back from the Customer Support team?

Many hosts discussed a similar issue earlier where one of our experienced hosts @Joan2709  highlighted a solution to update availability window. You can check that conversation here : 👉 Availability window not working on one property.. 

It would be great to double check if your toggle in availability window is on or off as Joan suggested.

I am also sharing a Help Center article in case it helps you solve this issue 👉  How hosts can choose how far in advance guests can book.

Please keep us posted if it helps resolve the calendar problem!

Warm regards 🌻,

[Amy-and-Sean1]

@Elisa My calendar has not been working properly for a couple of months.   Dates that shouldn't be blocked (weren't blocked by me) are blocked.  Dates that should be open are not available from the guest screen where they would make a booking.

Airbnb support does not help.  First, they act as if there is  not a problem and try to close the case.  When I insist there is a problem and get a different support person, they say "engineers are working on it."  And close the case.

[Elisa]

Hi @Amy-and-Sean1  😊, 

Thank you for letting me know!

I'm truly sorry about this situation. Would you be able to share a screenshot of the issue?

It will help our team of experts better understand the situation.

Warm regards, 🌻

[Amy-and-Sean1]

@Elisa I sent screen shots via messages to support.  Do you know if others are having these issues?