Cohost can't see host's scheduled messages

[Christi8738]

Hi!
I just started cohosting and I can see the general message strings between myself, the host, and the cohost; but I can't see the host's scheduled messages nor do they show up in the general message string for me.

I contacted a guest to make sure they'd received check-in instructions (via the host's scheduled messages) and they had so I DO know they are happening. 

I've contacted support but thought I'd check here too. 

Thanks!

[Helen3]

One of the reasons hosts normally use cohosts is because of their expertise around how STR platforms work and I can see you have extensive hosting experience. 

Have a look at the Airbnb Help website under cohosting and scheduling messaging .

This should help you understand what you can and can't do as a cohost @Christi8738 

normally you wouldn't do check in details through scheduled messaging but through self check in instructions 

[Herbert-“Trey”0]

I’m having the same issue. I can only see the scheduled messages I create and can’t stop the outdated messages the previous cohost created.

[Joan2709 · Accepted solution]

Hi @Christi8738  & @Herbert-“Trey”0 

Co-host access/permissions are assigned by the primary host/owner. There are 3 levels of access of a co-host:

1. Full Access
2. Calendar & Inbox Access
3. Calendar Only Access

The primary host would need to give Full Access, or Calendar & Inbox Access. Airbnb Help Article  below:

What Can Cohosts Do

https://www.airbnb.com/help/article/1534#section-heading-1-0

Hope this helps! 

[Nicholette0]

My cohost has full access and still cannot alter my scheduled messages.  

[Joan2709]

@Nicholette0 

Yes...this is true. It makes no sense to me. Airbnb also doesn't allow full-access Co-Hosts to have access to your Host Guidebook either. Co-Hosts have to copy/the Hosts messages and create them under their profile.