I have a strict no smoking, no alcohol, no meat/fish in my house policy. A recent guest smoked weed in my house (I live here - he was smoking in his room). I discovered it an hour before he checked out and called him out on it. The stench was overwhelming. I called Airbnb (while he was still here), and they told me to document, and file an invoice and receipt for cleaning. Unfortunately, because I called him out on it, he cleaned up any "evidence" and I luckily found in the trash after he left two glass jars of cannabis bud (now empty). I fished them out and took photos. I had the place cleaned the day after he left and sent the invoice and the receipt of payment to Airbnb. They are now claiming I need an "incident report" from the cleaners - despite the invoice stating that they cleaned the room to get the smell of weed out. I've looked high and low for an "incident report" online to understand what this is, and I've also tried to get Airbnb to explain to me what SPECIFICALLY needs to be in this "report" and I 'm just getting the runaround.
This same guest ate meat in his room and drank beer - I have cans and wrappers to prove it but again, no monetary fee listed for the violation - and does Airbnb care anyway?
I have NOT listed a monetary penalty for violating the smoking rule, but even if I do, is Airbnb going to honour that? I had a guest lose a key and Airbnb said I had to have "evidence" of the lost key. what? File a police report? For a lost key? I don't understand. thankfully the guest was very nice and Venmo'd me $20 and then found the key so I repaid him.
So, I guess I have three questions:
1. How do I ask the cleaners to fill in a smoke removal incident report?
2. Should all violations have a monetary amount next to them in my rules?
3. Does Airbnb EVER uphold a host's request to be paid for rule violations? (I've had a guest kicked out for violating rules before, but if they've already left or are only here for a night, how do you get reimbursed for violations or are these just deterrents and Airbnb simply doesn't care about its hosts?)
Thanks
