Emergency Safety Situation

[Jordan20]

I had an emergency safety situation at my property with my guest.  I called AirBnB Support and chose Option "Emergency Safety Situation".  AirBnB Support told me they will call me back with a Specialist and would not help me at the time of phone call, because they are not trained to handle emergency situations.  So far, no call back.  We are trying to handle the situation and deescalate it ourselves. I also messaged AirBnb too, but no response.

Then, AirBnB suspended all my listings.  Including the ones in different geographical locations.  When I asked "why", they told me someone would get back to me.

I recorded the support call, in case there are legal repercussions.  My email is **

Does anyone know a good lawyer they can refer that specializes in AirBnB cases?

**[E-mail address removed due to safety reasons - Community Center Guidelines]

[Emiel1]

@Jordan20 

Airbnb takes "safety issues" very serious, so they useally will suspend listings (temporary) when it occurs (as you can read in this community on similar occasions). You probably need to wait for somebody of the "Trust and Safety team" to contact you, as you are already informed of.

[Jordan20]

The property is in Missouri.  They suspended listings in Colorado and Florida too.  Makes no sense, as they are unrelated properties.  I am awaiting response, but I have no timeline from AirBnB.  So, I am sitting here waiting for them to contact me, as the Superhost Support could not help me.  Does that sound like they are taking things seriously to you?

[Helen744]

@Jordan20 We are hosts like you ,if you elaborate we may be able to offer some advice H 

[Jordan20]

Helen,

Thank you.  I am a host since 2014, have nearly 1,000 online reviews, and I do 300 reservations per year across 4 listings.  I only menion that, I am not new to AirBnB and vacaiton rental.  I started vacation renting in 2005, before AirBnB existed.   All 4 AirBnb listings are currently "suspended" on AirBnB, and I don't know why.  I called AirBnB Super Host Support to report a safety issue with the Guest, because they tampered with our exterior facing camera at the outside front door and the guest mentioned bringing firearms into the house.  All AirBnB has told me is "we will ask a specialist to call you back".  All my listings are suspended on AirBnB, and I don't know why they are suspended. If there is a safety issue at 1 listing, then maybe suspend that one, but no others.

I don't the timeframe to get the listings unsuspended. AirBnB won't provide me that, eventhough I asked in phone calls and chat.   I am sitting here waiting for the specialist to call or message me, but from what I read that can be days, weeks, or months.  I don't know what else to do but contact a lawyer for help.

What do you suggest?

[Jordan20]

@Helen9 @Emiel1 

Here is the recording of my phone conversation with AirBnB Emergency Support.  It's 35 minutes long with lots of hold time and dead air.  At the end, I was told they can't help me.

 [Private conversation removed in line with the Community Center Guidelines]

Curious what your impressions are?