Experiences removed

Alexis575
Level 2
Guanajuato, Mexico

Experiences removed

I just received a message from support saying that 7 of my experiences will be deleted on June 20 because they don't meet the Quality Standards (I upload this on May 17, 2024), but they didn't give me any particular reason or opportunity to improve what doesn't meet the standard.

 

What is surprising is that 1 of the experiences (Callejoneada with Guanajuato student) has 480 reviews and an average of 4.8 rating stars, while another one of them has 300 reviews and 4.8 stars as well. These are tours that have been online for over 3 years and I have never had any problems.

 

My other experiences that will be removed have fewer reviews but none are less than 4.6 stars.

 

Airbnb is practically running me off the platform because I will only have 1 online experience left and as we all know they are not accepting new experiences.

 

I just don't understand what is going on and I am overwhelmed.

 

Is there something i can do??

30 Replies 30
Jay2670
Level 1
Seattle, WA

I would suggest trying VIATOR. It is a TripAdvisor company that provides experience services to their guests. Airbnb deleted one of my experiences without giving any specific reason since I am with Viator, and it's working fine. Good luck!