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Glitch with Scheduled Messages this week??

‎11-01-2023 09:15 PM
Flavia202
Level 10
Kingston, Jamaica
‎11-01-2023 09:15 PM

Glitch with Scheduled Messages this week??

Hi all, has anyone noticed a glitch this week with your scheduled messages? None of my 2 -  to thank guest for booking & to give check-in details went to guest (the first one should have gone to guest immediately after booking, and the second 2 days before check-in).

I've used these messages before and they used to work like clockwork.

‎11-01-2023 09:15 PM
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2 Replies 2
‎20-01-2023 04:25 PM
Emilie
Community Manager
Community Manager
London, United Kingdom
‎20-01-2023 04:25 PM

Heya @Flavia202, 

 

I didn't see any other reports of such an issue around ... is it resolved now or are you still running into some problems with scheduled messages? If so please let me know so we can try and get to the bottom of it together!

 

Emilie

 

 

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

‎20-01-2023 04:25 PM
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‎20-01-2023 11:04 PM
Flavia202
Level 10
Kingston, Jamaica
In response to Emilie
‎20-01-2023 11:04 PM

Hey @Emilie 

The issue is still happening but I've done a work-around and have been manually sending them to the guest via the airbnb app and (as a backup) via whatsapp instead.

The 3rd scheduled one (reminder to guest re checkout tomorrow) should have gone this morning but didn't.  

Timeline: Guest booked on Jan 9th to Check-in Jan12th. Duration 9 nights  - to Jan 21st Checkout.

 

 

‎20-01-2023 11:04 PM
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