Guest with trips but no reviews

Terrill0
Level 7
Dresden, ME

Guest with trips but no reviews

I’ve noticed an uptick of guests with trips who have no reviews. The most recent guest has 3 trips but no reviews! I’m super confused. Up until this year I dutifully reviewed every guest. This year I’ve declined to review 2. 
I don’t understand how these recent guests have not been reviewed for ANY of their trips. When I have declined to review a guest it’s for a variety of reasons usually something about the trip was off and maybe there was an issue but no damage, the guest is essentially fine: there is no reason to ding them.  

My listing is set for instabook which the guest cannot use because they have no reviews? 
this most recent request comes from someone who is clearly a kind person who has filled out their profile with interests, and requested the booking respectfully.

are hosts just not reviewing guests for no good reason?

 

5 Replies 5
Patricia2526
Top Contributor
Manila, Philippines

Hi @Terrill0 

 

 Hosts may not have left reviews for these guests. This can happen if the host forgets, is too busy, or chooses not to leave a reviews.

Neil763
Level 2
Northwich, United Kingdom

My understanding (which could be right or wrong, only going with my own experience as a host) is that the reviews only appear when both the host and guest complete the reviews.

 

So, it is possible that the hosts reviewed the guest but you don't see them as the guest did not complete theirs.

 

I understand why AirBnB keep them both private until both parties have completed them, as otherwise the second to complete would be privvy to the feedback on them first and that could influence how they construct their review.

 

But in your scenario it could be that a guest deliberately does not complete theirs, so the host review on them does not become visible.

 

I would ask AirBnB about it, but you could always remove that booking restriction that you have, as that is your choice.

 

Regards

 

Neil

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Neil763 You are slightly wrong in your thinking. Guest (or host) reviews are published on the earlier of the other party reviewing or 14 days. So reviews written will always get posted after 14 days at the latest 

Neil763
Level 2
Northwich, United Kingdom

Ok, I understand.

 

Thanks for clarifying that for me.

 

Regards

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Terrill0 perhaps you have answered your own question. If you don't review everyone then I guess other hosts don't either. Far better to leave an honest review for all guests.