How do I edit someone’s booking if they want late check out

[Kevon9]

How do I add fees for late checkout 

[Frances3408]

@Kevon9 . Hi Kevon, has the stay commenced? You cant charge extra fees once a booking has been accepted if it wasnt included in your listing unless guest consents. Late check out fees arent a separate item in the booking (but yes you could use the extra guest charges field as a once off).

If they have started their stay and now asked for a late check out alternatively you can use the Resolution Centre to request the fee from Airbnb; but you run the risk the guest wont pay for it. You are within your rights to decline a late check out request (past your stated check out time) but consider impact.

Sometimes its best to say you will try but cant guarantee a late check out. Otherwise if you want to do this regularly and charge a fee, include the info in your listing.

[Shelley159]

@Kevon9 

Click the booking - you will see a Send or Request money button. This is the Resolution Centre.

You can request the late fee there - if the guest has told you they will pay it, they will likely accept. The process works very well when both of you agree. As @Frances3408 has said, the system will only process the fee if the guest accepts the charge.

[Emilie]

Hi @Kevon9, 

Welcome to the community! 

Did you get a chance to read through Frances and Shelley's suggestions? Let us know if it answers your question, or if you need any more help with these fees. If you do, it'd be great if you could share more context with us about your situation as well so other hosts can give you the best advice. 🙂

Thanks,

Emilie