How to contact with Airbnb safety team?

[Kk13]

HMJPS4PE49

Hello, this order was suddenly cancelled by the platform 2 days after the tenant had checked in . Airbnb told me that Airbnb found the guest was unsafe.

The next day, I found that my listing was unlisted for safety issures and could not relist it again.  No any safety  team member contact me or give any explanation.  

[Shelley159]

Hi @Kk13 

Has the guest checked out? Were you paid or were they refunded? Did the guest leave a review and did you review the guest?

[Kk13]

Hi,  Airbnb cancelled this reservation and I still received the money. When I realized that Airbnb cancelled this reservation, I knocked the door but guest already moved out without any notification.  No any complaint from the guest.  I called Airbnb,   but no related team contact with me all the time. 

[Shelley159]

Hi @Kk13 

Maybe this thread helps

https://community.withairbnb.com/t5/Ask-about-your-listing/Listings-Suspended/m-p/1939101#M53251

[Kk13]

@Sophia, @Rebecca, @Bhumika, @Quincy

Please help to check my case. 🙏🏻