Hi, Paula,
Thanks for answering to my topic.
First of all, my apologies if somebody think this thread is just about venting my frustration with the support team.
After months presenting the bug in tens of cases, countless calls, explaining it over and over again and getting toyed there is something of this.
However, my main goal is, on one hand, to learn together how to get help in this kind of situations and on the other hand, of course, to resolve the bug.
I’ve found this issue to affect a specific listing of mine but, since this is a huge community, I’m sure other users are affected as well as many opportunities are lost in favour of other platforms.
I’m going to explain the issue as clearly as I can:
Context:
I have an Airbnb listing (https://airbnb.com/h/costa-daurada) with a base monthly price of say 1358€ and a discount for stays longer than a month of 50% which makes the final monthly price 773€.
If you search for it without filters you can find the original price crossed out and the final price after discounts:
![Josep31_0-1724229548794.png Josep31_0-1724229548794.png](https://community.withairbnb.com/t5/image/serverpage/image-id/114908i201895B33681BECE/image-size/medium/is-moderation-mode/true?v=v2&px=400)
Scenario 1:
Let’s search for available listings in the area and filter for those costing less than say 2000€.
Expected behaviour:
All listing costing less than 2000€ after discounts will appear on the search (the original price of some of them is more than 2000€ but, since after discounts, the final price it’s below this number you will be able to find them).
Actual behaviour:
After testing it using different users, different locations and even from different countries the actual behaviour it’s exactly as expected:
![Josep31_1-1724229548859.png Josep31_1-1724229548859.png](https://community.withairbnb.com/t5/image/serverpage/image-id/114910i7C124CE3CF8906F3/image-size/medium/is-moderation-mode/true?v=v2&px=400)
Example of listing costing more than 2000€ before discounts but less than 2000€ after discounts:
![Josep31_2-1724229548875.png Josep31_2-1724229548875.png](https://community.withairbnb.com/t5/image/serverpage/image-id/114909iFC97BDEF17752E45/image-size/medium/is-moderation-mode/true?v=v2&px=400)
Scenario 2:
Let’s search for available listings in the area and, this time, filter for those costing less than say 1000€.
Expected behaviour:
All listing costing less than 1000€ after discounts will appear on the search (the original price of some of them, like mine, is more than 1000€ but since, after discounts, the final price it’s below this number you will be able to find them).
Actual behaviour:
After testing it thoroughly using different users, different locations and even from different countries you won’t be able to find my listing.
![Josep31_3-1724229548893.png Josep31_3-1724229548893.png](https://community.withairbnb.com/t5/image/serverpage/image-id/114911i56B96F27496DD764/image-size/medium/is-moderation-mode/true?v=v2&px=400)
However, if you zoom out, you will be able to find any other listing that, just as mine, is originally more than 1000€ monthly but less than it after discounts.
![Josep31_4-1724229548957.png Josep31_4-1724229548957.png](https://community.withairbnb.com/t5/image/serverpage/image-id/114912i05DD18AB3AD213BB/image-size/medium/is-moderation-mode/true?v=v2&px=400)
This means that for an identical configuration, my listing gets filtered out but other listings are not.
I’ve shown this live sharing my screen to Airbnb Support and they do have acknowledged it’s a bug that needs to be solved.
As a listing catering for long economic stays, you can imagine the impact this is having on me. When a prospective customer filters for cheap stays in the area she won’t be able to get to my listing (she will get other deals though). After the issue started occurring my revenue (and the one Airbnb gets from me) went down sharply a 60%-65%.
This is something that should be easy to solve when looking at the source code or debugging it but we need the technical team for this.
Finding out how to get to the appropriate team in such cases would greatly improve the application and the community.
Best regards
Josep