I an not super host anymore?

[Mette96]

Hi support,

It is surprisibg to ne that you booted Me from Super host status. Everything has been flawless and well for years and then I had one guest who canceled and rebooked after check in time.  Because of ooor communication up until on her part and time difference / light saving time mistake on my part she was waiting for the code to Keybox for extra 25 minutes. She did not respond to my direct phone calls. I later that day sorted it out with Airbnb on the phone and I was promised this incident wouldn’t effect my supervisor status.

I haven’t rented out my space a lot since and now I see I’m no longer a super host. Can this be explained to me. Thank you in advance,

Best,

Mette  

[Shelley159]

Hi @Mette96 

You can track your Superhost performance in detail on your Superhost Progress page. There are 4 specific criteria, and if you meet all 4 goals you are automatically a Superhost- there's no judgement involved.

Go to Menu and select Superhost progress.

If you keep an eye on this page, you should return to Superhost again very soon.

[Marie8425]

@Mette96 @Shelley159 

I agree with Shelley, you have to look at your Superhost Status page.  Your total reviews right now are 4.85, if a bad review took you below the 4.8 standard which is possible because so close you will lose Superhost until you qualify again..

[Marie8425]

@Mette96 

Another thing to look at is cancellation rate.  Mine was acknowledged wrong and my Superhost reinstated, 1 other Host I know was contacting Airbnb because error and I have had bookings no new cancellations but I noticed today my cancellation rate has increased.  Computers are not always correct.

[Patricia2526]

Hi @Mette96 

You can check your Superhost Progress under hosting tab and menu.

Airbnb evaluates hosts quarterly (January 1, April 1, July 1, and October 1) based on the following metrics

✅ Host at least 10 trips or 100 nights across 3 reservations in the past year.

✅ Maintain a response rate of at least 90%, replying to messages within 24 hours.

✅ Achieve a review rating of 4.8 or higher (calculated as the average of reviews over the past year).

✅ Have a cancellation rate of 1% or lower, excluding extenuating circumstances.