I can't seem to add house rules

[Maisie1]

When in listing editor > arrival guide > House rules - I can't seem to add any. There are ticks for pets, and a couple of other things, but I can't write anything.

So where do we add our house rules? I believe I saw someone mentioning a whole list of their own, but I can't find that now....

Anyway, if someone could give me some guidance, I'd appreciate that. Do we just add our rules to the guide?

[Joan2709]

@Maisie1 

[Maisie1]

I am not seeing what you are seeing - this is what I am seeing

[Joelle43]

@Maisie1 

You're in the wrong place - you're in the amenities section and what @Joan2709 indicates is further down so scroll down until you see House rules and in the Additional information you can type in your house rules

Hope this helps
Joëlle

[Maisie1]

No, there seems to be no place to type in my house rules.......I scrolled pretty much to the bottom on the left hand side, and you see what is on the right hand side, nowhere to add house rules

[Shelley159]

@Maisie1 it looks like you're using the desktop. My screen looks exactly like yours in these screenshots, but then I can scroll the right pane to go lower than "events allowed". HOWEVER the scroll bar for the right-hand pane seems to be missing in the desktop version right now! I bet that's the problem. I only manage to scroll on a touch-screen laptop. 

You should be able to scroll down in the phone app though?

If others (@Joelle43 @Joan2709 and anyone else) can confirm that the right-hand scroll bar is missing in the desktop version at the moment, we can report it. I just first want to be sure I'm not imagining it.

[Joan2709]

@Shelley159 @Joelle43 

It looks like her screen is not maximized and the scroll bar far right is therefore not visible. If she maximizes her screen she should see the scroll bar. See other post. I can confirm the scroll bar is not missing from my screens Windows 11 with Chrome & Firefox:

[Rebecca]

Hello @Joan2709 👋

Thanks for the tag - is the scroll bar still missing today? 

[Joan2709]

@Rebecca 

Yes...just checked this morning. It is missing for the Arrival Guide, but it does work on the Listing Editor for House Rules and Photo Tour.

@Shelley159  and @Maisie1 say it is missing for them on House Rules & Photo Tour in Listing Editor.

I am using Windows 11 on Chrome.

[Maisie1]

Yes, the right side does not have an up and down scroll bar - I was wondering why I can't get to the bottom!

[Joelle43]

Hello @Maisie1 @Shelley159 @Joan2709 

Just up from your screen shot above, you'll see a part that says House rules with your check-in/check out times.  Click here and then you see House Rules appear on the right hand side just like on your screen shot if you are able to scroll down further until you see Additional Rules:

The scroll bar is showing in the screen shot but it only appears if you go to the far right or touch your scroll pad (Macbook) and I prefer to use Chrome when I'm on Airbnb or the CC

[Shelley159]

My right-hand scroll bar seems to be missing at the moment even when I follow your advice @Joelle43 ,not only from the House Rules, but also from the Photo Tour. I can only scroll using the touch screen. @Maisie1 yesterday we had another thread where we sort-of concluded that there were issues with the entire Arrival Guide section at the moment. Hopefully everything is put back together soon - in the meantime you should be able to add additional house rules using the app.

[Joan2709]

@Shelley159 @Joelle43 @Maisie1

I can confirm the right hand scroll bar missing from Arrival Guide. I'm using Laptop running Windows 11 and Chrome browser. I wonder if this has anything to do with the frozen Check-in Method issue in the Arrival Guide.

@Rebecca @Bhumika @Quincy 

[Shelley159]

Hi @Maisie1 

Click on the screen that you posted. Then go to the right side (if you're on a desktop) and scroll all the way down. If you're using the app, the house rules page will open when you click the screen that you posted. Scroll all the way down.

[Maisie1]

There is nowhere to scroll all the way down. I am using a laptop...........I wonder why this is appearing like that, nowhere to add house rules, so weird!