Incorrect service charge despite lowered nightly price

[Jane4288]

Can anyone help? I have dropped the price per night to 140 but it is coming up on the page as £160 - £119 Airbnb service charge ? How can I change that and what is it ? Thank you

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[Alicia753]

Hi @Jane4288 it seems like there might be a misunderstanding regarding how Airbnb displays pricing and calculates fees. Check the pricing section to confirm the nightly rate you've set. Ensure it's listed at your preferred nightly rate. 

Airbnb often shows guests the total price including fees, which can make the nightly rate appear higher. The total price displayed to guests can include the nightly rate, cleaning fee, additional guest fee, and Airbnb's service fee. You can also verify if you've set a cleaning fee or additional charges for extra guests. These fees are added to the nightly rate in the total cost shown to guests.

If the numbers still don't add up or if you're unsure about any charges, it's best to contact Airbnb's support team. They can provide specific insights into how fees are calculated for your listing. Hope this helps! 

[Mike-And-Jane0]

@Jane4288 Airbnb charges 14.2%+VAT on said 14.2% on top of your nightly rate+cleaning fees. This is a total of 17.04% which will take a nightly rate of 140 to 163.86. Does this explain what you are seeing?

[Jose6275]

@Jane4288 I think you have the smart price set. You will need to turn it off and then set your price.

Make sure you save your changes.