Hi, posting here to see if anyone can provide any help with an issue of my property being unlisted without be given any reason why. The only information I've been able to gather is that possibly a neighbor sent a video about guests at my property. Of course they would not share said video with me, or even detail what it was of. When I asked the guests about it, they sent me photos that they had taken of themselves which do not show any party, and they were clearly there to enjoy the mountain. They suspect the neighbor was racist or xenophobic and didn't like that they spoke Spanish while they were outside.
Airbnb customer support is completely unhelpful in this matter and keep referring to the safety team who is "investigating".
I've been a super host for years, have multiple listings, and have always held Airbnb in high regard, but this experience is changing my view.
Also, how are hosts supposed to control the actions of guests? If I tell guests the house sleeps 8 and then they invite a friend over, does that constitute a party? Why is it the host that is punished when we obviously would not allow parties as it is against the rules of the platform and would be a surefire way to get your listing canceled. Someone who strives for super host and continues to get that would obviously not jeopardize their listing/income.
It's really frustrating to have this happen
