Long last name -> airbnb does not qualify

[Yung165]

Hello, 

Does any experience this problem? My client (split account) is Thai and has a long last name, exceeding 10 characters and AIRBNB does not allow names exceeding 10 characters =.= Does anyone have any advice? 

Thank you and appreciate all help in advance!

[Gillian166]

are you sure? my surname is 11 characters long, and has a space in it, plus a capital in the "wrong" spot  

what advice are you seeking? how to register? 

does it matter if you shorten the surname? or does it have to match some ID?

ps, i feel your pain! was setting up a bank account recently and it wouldn't verify my ID because when they autofilled the surname they capitalised the "van" part (I have a dutch surname, like van Damm) but on my ID the "van" has a lower case "v" and the second word has the capital. maddening. I had to go into the bank to sort it out. there are still far too many websites who won't allow a SPACE in your surname. 

[Sudsrung0]

@Yung165 @Gillian166 

My name is not a problem it's less than that but many Thai name are well more than that, My airbnb account is in English as it is in passport, I never saw anything telling me otherwise.

[Yung165]

Thank you for your replies 🙂 @Sudsrung0 @Gillian166 

Yea unfortunately the name must be 100% precise as how it appears on the bank otherwise the payout would fail 😞 I really don't know what to do. I reached out to airbnb help but they messaged me and said they would be off for two days. I find it strange as most Thai surnames are usually long, so there must be a way to set up payout account without this limit? 

I've attached the image below. 

Thank youuuuu !!!

[Gillian166]

Reach out again, it's very common for CS staff to say "i'm going to be away for a few days".  Don't wait for them, try a new person. @Yung165