Missing Payout In Transaction History and Calendar Earnings

[Kurt275]

Hello, I have an issue with a payment for a currently hosted reservation not showing up under either completed or upcoming payments, and is also not reflected under May total earnings. It just vanished from my payouts history completely, and has not been sent, even 24 hours after a guest check-in. Any help would be greatly appreciated!

[Paula]

Hello @Kurt275 and Welcome to our Community Center 😊

I'm really sorry to hear that you're going through this situation. While I'm not part of the Customer Service team, I'm more than happy to pass on your concerns to the appropriate team, so they can help find a solution for you. Would you mind letting me know the date of your reservation, please?

Regards,

Paula

[Kurt275]

Sorry Paula! Didn’t mean to post in the wrong spot. The reservation is for May 3 - 7th. Thank you so much!

[Nolan-Rey0]

Did you get your payout now? Just want to know if how this was resolved or if the case is still unresolved. I have a problem on missing payout and just want to gauge how many days will it take to get resolved.

[Kurt275]

Hey @Nolan-Rey0 ! It took about 3 days for the payout to show up