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My guest made a costly mistake...

yesterday
Frank-and-Jacqueline0
Level 2
Dobbs Ferry, NY
yesterday

My guest made a costly mistake...

I had a guest who gave me 5 stars on EVERYTHING but made a mistake and left a 1 star overall. She has apologized and tried to change it but airbnb says once entered it can't be changed. Super frustrating. Anyone else have this happen?

yesterday
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yesterday
Joan2709
Top Contributor
yesterday

@Frank-and-Jacqueline0 

Yes this has happened to other Hosts. She can contact Airbnb and have them remove her review, but she can't change it.

 

Remove a Review

https://www.airbnb.com/help/article/3582

 

yesterday
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