Dear all,
I urgently need help with my Airbnb listing, which has been closed/suspended for over 24 hours. Despite reaching out to Airbnb multiple times, I haven't received any assistance. Each time I contact them, I'm told that my issue needs to be escalated to another team, but nothing happens, and I've been waiting for hours. When I try to follow up via chat, the conversation is closed because there's an ongoing issue.
To make matters worse, our account was suspended without any prior notice. We discovered this only when our listing disappeared from all booking platforms, as we have linked calendars. This means we've been blocked not only on Airbnb but across all platforms, without any notification! Is this really how a professional service should operate?
Currently, we have guests in one of our properties, and we recently asked them to adhere to our house rules (no loud music, no playing outside in the early morning hours, no parties, etc.). We suspect that this suspension may be related to their behavior. However, no one has contacted us to hear our side of the story or to clarify what's happening.
Has anyone else experienced something similar, or does anyone know how to escalate this issue to the right people at Airbnb?
Thank you in advance for your help!