@Steve3189
- Once the booking is confirmed I always reply with a Thank you message which includes something personalized about their trip (which I gather from their initial message) and I let them know to expect future communication from me. (Ex: Hi Kathy, thanks so much for booking! Happy Anniversary! October is a wonderful time to be in Maine. The lobster is plentiful, especially as you move closer to the coast, which is about 1 hour away. A little closer to October 13th, I will send you a message with the important info like the keyless entry code, parking directions, etc. In the meantime, enjoy your summer! Thanks again)
I've stayed as a guest before and received no communication from the host until a day or two before arrival. This was not a great feeling so I don't like that approach.
I rarely get a response back from the guest but I feel it sets a good tone that I efficiently communicate and care about the guest's experience.
- Airbnb charges a guest's credit card on booking. Either the full amount or 50% now / 50% later. If the payment cannot be processed when Airbnb goes to charge at a later date, the system will automatically cancel the reservation. There will be no indication to you that it was canceled for lack of payment. The only reason I know this is because I had a guest contact me and ask what was going on and had to rebook (the card on file was previously stolen and the guest hadn't updated their account.)
- Click Edit "Listing Description" and from there you can edit Listing description, The space, Guest access, and Other details to note.