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New category issue

Answered!
‎02-07-2024 10:04 PM
Garri15
Level 2
Los Angeles, CA
‎02-07-2024 10:04 PM

New category issue

Back in May i have noticed that my prime category has been removed somehow. CS said i needed to read it via Elevate which I did. It has been Pending since May 12.  CS service refers to a some sort of technical glitch that backend is fixing. My revenue has gone down by at least 30% because of that. 

 

Any idea how to deal with this kind of issue? 

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‎02-07-2024 10:04 PM
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Top Answer
‎10-07-2024 08:55 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎10-07-2024 08:55 PM

Hello @Garri15, I am so sorry about this situation.

 

Since our community center isn't a formal branch of the support team, there isn't much we can do here. The best route would be to keep in contact with the support team.

 

Please keep us posted if there are any updates in your case.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

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‎10-07-2024 08:55 PM
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1 Reply 1
‎10-07-2024 08:55 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎10-07-2024 08:55 PM

Hello @Garri15, I am so sorry about this situation.

 

Since our community center isn't a formal branch of the support team, there isn't much we can do here. The best route would be to keep in contact with the support team.

 

Please keep us posted if there are any updates in your case.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

‎10-07-2024 08:55 PM
0 Likes

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