Not allows pet in my STR but guest bring a pet

[Savittree-R0]

Hello everyone.

I am still pretty new here. I am hosting for 7 months. I never have this experience before. I set my house rule that doesn't allows pet (I love animal and I own a chocolate lab, but try to have my space clean and safe for all guests, especially the one who allergic to fur).

This current booking, they show up with their big size dog (my mom who stay at home told me when I got home after work, which is already night time). How can I know if they break my house rule? or their dog is emotional support animal? What will be suggestion for my future hosting and  have this issue again?

Thank you in advance

Savie

[Marie8425]

@Savittree-R0 

Ask.  It is nyour rental, you don't allow pets,  Ts bit a pet?

If they say a service animal.  Then I just share Airbnb rules to set my expectation of a service animal.

https://www.airbnb.com/help/article/1869

[Helen3]

If you don't accept pets you should contact the guest and point out they have brought a pet into your property against your house rules @Savittree-R0