Not allows pet in my STR but guest bring a pet

[Savittree-R0]

Hello everyone.

I am still pretty new here. I am hosting for 7 months. I never have this experience before. I set my house rule that doesn't allows pet (I love animal and I own a chocolate lab, but try to have my space clean and safe for all guests, especially the one who allergic to fur).

This current booking, they show up with their big size dog (my mom who stay at home told me when I got home after work, which is already night time). How can I know if they break my house rule? or their dog is emotional support animal? What will be suggestion for my future hosting and  have this issue again?

Thank you in advance

Savie

[Marie8425]

@Savittree-R0 

Ask.  It is nyour rental, you don't allow pets,  Ts bit a pet?

If they say a service animal.  Then I just share Airbnb rules to set my expectation of a service animal.

https://www.airbnb.com/help/article/1869

[Savittree-R0]

Thank you so much @Marie8425  , I have limited knowledge about service or emotional support animals. Appreciate you send the link.

I am curious if I should add my house rule that if you bring service/emotional support animals , the guess should provide some kind of paper or at least let host know in advance.

[Marie8425]

@Savittree-R0  No because you will be flagged as discriminating, I am in a wheelchair I do not have to prove my medical need or warn you I require a tool,  A service animal is considered a medical necessary tool  I do not know of anything that would stop you from saying your medical tool is not allowed on my furniture,  I don't think you can insist but I have suggested before just politely ask here is my vacuum would you mind vacuuming the rugs animal was on for dog hair.  Most people if not facing aggression will just agree it is maybe 10 minutes of time.

[Helen3]

If you don't accept pets you should contact the guest and point out they have brought a pet into your property against your house rules @Savittree-R0 

[Savittree-R0]

Thank you so much. Will do.