Photos not showing grouped by room

[Courtney172]

I am so frustrated.  Only one of my 16 listings organizes photos into the tour format - and it's not my newest listing.  I thought this was due to when the listing was created, but alas, it is not as the one that works is my 10th out of 21 different listings.  I also never got the new features advertised.  I've deleted cache, cookies, history, etc to no avail.  It is beyond frustrating to see new hosts getting these rich features while I'm stuck in the past.  I have researched this and it seems that some people just don't get upgraded, and that's the story.  That isn't acceptable.

What do I need to do to get the tour and to get all of the new hosting features?

[Rebecca]

Hi there @Courtney172 👋

This is a great question and we'll take it away to ask the tech team for some more information. Thank you so much for bringing this to our attention. We'll head back here when we have an update. 

Many thanks, 
Rebecca 🌟

[Joelle43]

Hello @Courtney172 

According to the link below the new photo tour is currently only available to hosts with 6 or fewer listings!  Go to the bottom of the article.

https://www.airbnb.com/resources/hosting-homes/a/introducing-the-listings-tab-638?open_behavior=new_...

This restriction may have been valid for those that opted in for the Early Release but the information that was available was that all listings would be with the new photo tour end of January 2024 but there seems to be a delay - no idea why.

[Rebecca]

Hi there @Courtney172 👋

Are you able to see the photo tour for all of your listings now? 
Please let us know how you've got on 😊

[Courtney172 · Accepted solution]

Hi! So yes,  I have too many listings for some of the features. 

That said,  I learned that if 80% of your photos are assigned to a room or space,  that they will then appear grouped by space when the guest clicks your lead photo to view all photos! Crazy! I did a bunch of grouping and some amenities collages to get to the right ratio - and they're all more showing grouped by room!