Quick Replies/Scheduled Messages Short Codes Suddenly Disappeared for Messages?

[Joan2709]

Hi All:

Just noticed 2 short codes disappeared from the short code list and in my Scheduled Messages and quick replies! The name of the short code disappeared and is replaced by [  ].  Yikes!!! Anyone else having problems?

Guest First Name

Check in Date

@Bhumika , @Paula any ideas? Can you advise the appropriate Airbnb department? This really messes up all my schedule messages and quick replies for guests!! Arrrgh! 😢

[Paula]

Hey @Joan2709, thanks for sharing this with us. I'm forwarding it to the team to see what could be happening. I'll reach out to you as soon as I get a response. 

[Joan2709 · Accepted solution]

***Update*** 7/21/23

Thanks @Paula ....looks like it got resolved yesterday in a few hours. Yaayyy! I was getting nervous I would have to set up all my Quick Replies & Scheduled Messages again! 

Thanks!