Reply Rate

Answered!

Reply Rate

Hello,

 

Why would I have a 89% reponse rate, if the latest I have replied to someone is two hours and majority of the reponses I write are within the hour?

Top Answer
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hey there @Mar90890,

 

Welcome to the Community Center! 🎊

 

What a great question! Your response rate is the percentage of new inquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days.

 

For more information head to > What are response rate and response time and how are they calculated? 

 

Hope this helps. Let me know if it improves over time! 

 

 

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Please follow the Community Guidelines

View Top Answer in original post

1 Reply 1
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hey there @Mar90890,

 

Welcome to the Community Center! 🎊

 

What a great question! Your response rate is the percentage of new inquiries and reservation requests you responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days.

 

For more information head to > What are response rate and response time and how are they calculated? 

 

Hope this helps. Let me know if it improves over time! 

 

 

-----

 

Please follow the Community Guidelines