Reviews not fully displaying in iPhone app

Tim-and-Sue2
Level 2
Lewes, United Kingdom

Reviews not fully displaying in iPhone app

i’ve been trying to get some resolution to a problem that has become evident in recent weeks where the airbnb app through the calendar does not fully display the reviews by former customers. I’ve tried to explain the issue to airbnb but they deny that there is a problem and I wondered if there was anyone else experiencing the same issue.

In a nutshell when you go to expand the review from the hyperlink ‘show review’ it does nothing.

 

Anyone else having this issue or is it just me?

3 Replies 3
Paula
Community Manager
Community Manager
Port Moody, Canada

Hi @Tim-and-Sue2,

 

I'm sorry to hear about this issue. Has it been resolved for you? If not, could you please share a screenshot to help us better understand the problem?

 

Thank you, and I look forward to your response.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

@Paula strangely after posting this …..yes the reviews have reappeared. What angers me is the refusal to properly engage and my repeated requests to speak with a technician in the support desk was refused. Still it’s fixed now so that’s good. 

Paula
Community Manager
Community Manager
Port Moody, Canada

Thanks for updating us @Tim-and-Sue2 

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad