I see that others have had problems with Superhost status.
At one level it is a nonsense, but if it does provide benefits it should be applied fairly.
My story is this: I have been a member of Airbnb since 2015. I have been a host since 2018 and a Superhost since about 2020. My overall rating is 4.9; my response rate is 100% (usually within 1 hour); my cancellation rate is zero.
Like many others I stopped hosting completely during Covid as I felt unsafe.
I restarted in February - first let 11-13 th Feb. As at 1st April I had 10 completed stays.
BUT: it should have been by end of 31st March.
- If the deadline were end of 1st April I would still be a Superhost
- If I had limited the 10th stay to 3 days instead of 4 I would still be a Superhost
- If I had not had a cancellation on 7th March at a few hours notice I would still be a Superhost
I have challenged this. The responses I get are patronising, belittling and totally unhelpful. I am also invited to make a general comment, which I have, but expect this to be totally ignored.
I feel we are in the hands of mindless bots and algorithms rather than an organisation that cares about people.
If you agree please make a noise.
