Dear community,
Im a Superhost, My 5 listings had been suspended without any notice, reason, resolution given at all. CS was of no help to explain why, only answer - specialised team will reach out. But no one did.
The guest refused to check in after he saw the property, liked it, but said its over his budget. I tried to work out lower price he asked but he changed his mind, taking it even lower. Than threatened to complain on me to Airbnb to delist me. His mom said to him on a ph, “just leave, I’ll dispute on my CC”.
They complained, Airbnb said I acted within my cancellation policy & don’t have to grant refund. So I chose that, payout sent to me. 3 days later all my listings were suspended. I learned for safety issue but no info as to what issue & guest never raised that concern. I know Nothing wrong with apt. I sent to CS guest’s texts asking to cancel reservation as it’s out of his budget. I’m devastated! Airbnb crucifies hosts. Can anyone pls help or give advise how to get in touch with specialised team? Greatly appreciated
