Suspension

[Kerry537]

My two AirBnbs have been suspended with no reason, we had some guests check in recently under a different name and they left the next day when they realised there was a door camera.  I have called and messaged AirBNB for 5 days, they keep closing the messages and not fixing the issue.  Seems unfair when you know its a guest thats broken the rules 

[Dawn241]

Similar story here. Guests got caught having extra vehicles and visitors at the property, made up a story about indoor cameras, and my account got suspended until Airbnb completed their investigation. It wasn’t until both reviews were posted 4 days later that I knew what their made up story was.

The good news I was cleared of the investigation in just a few hours. I’m also a superhost, guest favorite, with 7 years and 67-5 star reviews, and I documented everything in the Airbnb messaging chat, during Star outdoor videos, and after stay inspection pictures- trashed and filthy house.

[Kerry537]

Thank you, its just so unfair that AirBNB side with a rouge guest and you can't speak to anyone.   The cameras are external and only 1 ring cam on each apartment.     Its been since Tuesday, so hopefully they fix it this weekend.  

[Max1814]

Hey Kerry, just filed arbitration with Airbnb. That's really the only way to get them  to reverse any of their egregious actions. I made a pretty long post on here as well. Airbnb pretty much just wiped away a business I've devoted my life to for the last 5 years. They've done it to a lot of others too and they can't keep being emboldened to do this. If you're looking for some legal help, we have some others who joining in. Shoot me a mssage at help at airbnb hypen violations dot comm.