Suspension

Pierre3140
Level 1
Brussels, Belgium

Suspension

Hello

My profil is suspended because a women put 3 stards in general but had put 4 or 5 stars on every details. That's not fair! She even not thanks me i accepted her dog... People are often sad.
Also, two other comment of the same recent period were very good (one "perfect" comment)

 

Please advise

Évaluation globale
3
 
Commentaire public
Logement en plein centre, tout est accessible à pied. logement assez minimaliste à mon goût au niveau équipement et confort. Literies confortables. Pierre est réactif et donne de bons conseils Idéal si vous cherchez un bon rapport prix pour découvrir Bruxelles.
Remarques détaillées
Arrivée
5
 
 
  • Hôte réactif
  • Instructions claires
  • Facile à trouver
  • Facile d'accès
+ 1 autre
Propreté
4
 
 
Précision
4
 
 
  • Ressemblait aux photos
  • Correspondait à la description
Communication
4
 
 
  • Recommandations à proximité
  • Proactif
  • Amical
Emplacement
4
 
 
  • Excellents restaurants
  • Nombreuses activités disponibles
  • Accessible à pied
Rapport qualité-prix
4
 
4 Replies 4
Joelle43
Top Contributor
Cannes, France

Hello @Pierre3140 

 

Is this the first time that you have received a 3* overall review?  If it is,  I would send the guest a message saying that you are disappointed by their review and that it has resulted in your listing being suspended. You have to remain calm and professional of course but you would like to know what needs to be improved for future guests.  Let them know that if there was something not satisfactory, they could have contacted you to give you a chance to put it right.  This may be a genuine mistake on their behalf and they meant to give you a higher score (happened to me but thankfully not on the overall one which is the most important one, unlucky for you).  

 

They won't be able to modify their review and you won't be able to have it taken down as it doesn't break any guidelines but the guest can ask Airbnb to remove it quite honestly it does more harm than good.

 

Let us know what you decide, good luck

Joëlle

I rent a full flat , and not a bad one, in the very center of Brussels, it's like 40e pp when they come at 4, a cleaning lady included.
It's the cheapest around and some ppl still complaint. It's like complaining their low cost flight having delays...

Helen3
Top Contributor
Bristol, United Kingdom

Hi @Pierre3140 

 

I doubt Airbnb would suspend your listing for just one three star review .

 

i can't see what happened as I can't see your listing -  but from your reviews you have a number of guests complaining about cleanliness issues and I wonder if it's cûmulative lower reviews that have led to you being suspended 

 

you mention in your feedback to guest complaints about cleanliness that it's your home and as such won't be .

 

Im a homeshare host and have five star reviews including for cleanliness . Like you I have a cleaner but maintain high standards of cleanliness of communal areas myself  in between cleans . 

perhaps review how you maintain cleanliness of communal areas in between visits from your cleaner ?

I rent a full flat in the very center of Brussels, it's like 40e pp when they come at 4, a cleaning lady included.
It's the cheapest around and some ppl still complaint. It's like complaining their Ryanair flight having delays...