@Bhumika Hello. On April 26, 2023, I received another email asking me to update my hosting details.
I updated again telling them that it will be the same information since I have no other information to add.
But on May 1, I received another email asking me to update my hosting details.
I replied by saying how could you say I am providing an inaccurate business registration number according to your trusted source when I am in possession of the original 2023 business registration document?
On the same day, May 1, I forwarded the image of the said document and received a response:"Thank you for your prompt response and patience regarding your account verification.
We will continue with your account review and we will contact you again if we need further information.
Thank you,"
But today I received a prompt asking me to update again my hosting details?
What is happening? Why am I being made to run around circles?
No offense meant, but are your people assigned to update hosting details competent enough to understand my situation which I explained multiple times already? Are they even competent enough to understand the english language?
Why is it that every time, I get the feeling that I am talking to automated responses and the person/s handling the issue are unaware of the previous correspondences?
I listed this property in 2018. It ran smoothly until the end of 2022. The problem started November 2022 when someone required me to update my hosting details. We were able to resolve the updating in December 2022 via a phone call with an agent. But come March 2023, we have this problem again and suddenly you paused my payouts.
Can Airbnb really withhold payments for services already rendered? It will be a month already that I was supposed to receive a payment, yet you still have my monies, are you also gonna pay me for interests earned?
I believe that this withholding payments is an arbitrary decision of Airbnb and is not fair. If you are having issues with a listed property, why don't you just suspend the property so the property will not be booked?
BUT You have to release the earnings first for services already rendered. We have already spent for the services rendered. Don't you think that is the most logical and most fair action?
I hope that you will be able to shed light on this issue because it is not fair for my property being booked yet Airbnb continues to withhold payments for services already rendered.
Thank you.