Why can't I see messages on my account?

[Karene0]

Hello!

I have problem with my account. i got message from client to my personal gmail but I cant see that message in my airbnb account.

There is text" You do not have access to this thread" Why is that?

[Amaris0]

Hi, 

Can I ask, have you actually opened your Airbnb account and opened the inbox itself? I ask because of recent, I have been getting messages from guest through on my Gmail and when I open my Airbnb account and hover over the Messages/ Inbox it no longer confirms when I have any messages, it always shows 'Messages (0)' but when I open my actual inbox, the message is sitting in there. 

Also check you settings to ensure all the notification options you would like are ticked; follow this path  - Name(your name, top right hand corner)- Account Settings - Notification.

My settings are all fine but I appear to have a small glitch so for now I regularly check my Airbnb inbox so I don’t miss any messages.

Hope this is of some help,

Ama

[Karene0]

i have opened my actual inbox but it still shows no messages.

when i want to answer directly from e-mail it rederects me to airbnb and then notofication shows me that "you do not have access to this thread"- what does it mean and how can i fix it 

[Enda0]

Hi @Karene0,

Are you logged into Airbnb before you switch from email? 

E

[Hugh5]

I cant send a prospective client any message and she says she is unable to book my home

[Patricia11]

Hello, I just received a message from a guest but it doen't appear for me any details from Airbnb, as wich apartment she was demanding, the period and the price, just her message. very weird never saw this before... any tip? thanks

[Anibal4]

Hi, I am receiving the same message about "don't have access to this thread". I am a cohost, I received a request which couldn't accept or decline because of this error. I have no idea, I have logged out of airbnb and google but couldn't fix it. The funny thing is that the main host accepted the reservation but i still cannot see the reservation in the calendar or any other place.  I am concern that I have to rely on the main host or lose response rate and requests

[Shawn245]

I get this problem all the time....

I'm a co-host on several listings.

For certain guests only, across several different listings, when I go to the calendar, click on the reservation, then click to message the guest, it brings up "You do not have access to this thread".

This problem also shows up from my gmail. I will get the email that the guest has sent me a message, but then when I click to reply, it brings me to the " You do not have access to this thread" message.

This is incredibly frustrating.

[Josh978]

Happening to me as well as a co-host. Just some guests. Very frustrating. 

[Ofir6]

Anyone find a resolution to this?

[Jussi3]

I have the same problem since months and Airbnb has no solution for it

[Christian1105]

Same problem no solution from support !

[Tony-And-Una0]

Happened to me as well yesterday - first time in five years

[Tony-And-Una0]

I had to ask the main hoist to message them. We being co-hosts.

[Jackie293]

Same thing is happening to me 😞