Unlisted after a guest erronously reported a camera

[Ellen1255]

We have two properties and have been superhosts for years. 

We had a guest report an undisclosed camera in the ceiling fan light over one of the beds.  

We have two disclosed outdoor cameras but no indoor cameras.  When I investigated where they said the camera was I found out it wasn't a camera but the base of a light bulb where the glass part of the light bulb had broken out and the base was still in there.

They have unlisted our property due to this complaint.  I have provided photos of the broken light bulb to the security email they sent me when they unlisted our property.  But, other that a canned response, "We received your documentation and will get back to you at the end of our investigation,' we have received no explanation from CS and our property is still unlisted.

Any advise on what we can do to move this along and get our property back online?

TIA

[Joan2709]

@Ellen1255 

Not sure there is anything you can do to get your listing back up quicker. Most other Hosts have reported similar issues usually take about 10days to get their listings reinstated. 

[Ellen1255]

Thank you @Joan2709  just after you sent this response I did receive a response by the security team saying they were going to relist our property but would be watching us closely for further variances from Airbnb policies.  OK, we didn't vary in the first place?!  But, we are relisted.

It took about 9 days from the original claim from the guest....so you are spot on regarding the timeframe.

I will say I was diligent regarding asking the security department's review...I don't know if being a squeaky wheel hurried the process or not.

[Joan2709]

@Ellen1255 

Glad you're back!

One wonders how you can be "watched closely" for something you didn't do in the first place? Why not inform you that although guest claims must be all be investigated, they have determined you didn't violate any Airbnb policies based on their investigation. This leads me to believe some sort of automated system is in play instead of a human. Scary. 😥