All listings paused with no explanation. Please help!

[Jay2451]

All of my listings have been paused and I cannot open up any dates on my calendar. I did not receive any messages, emails, or alerts from Airbnb, so I have no idea why this is happening. I have called customer support multiple times, but they say they do not have access to this information and cannot assist me.

This has happened once before over a year ago, and was only resolved once I made a post here on the community center (with no explanation or reasoning given).  I am hoping someone here can help me once again. 

I am a host with 1,850 reviews over nearly 7 years spanning multiple listings. I always try to make sure my guests enjoy their stay. I am horribly concerned by this situation as Airbnb is the sole source of income for myself and my family. Please help as I have no idea what to do now.

[Elegant-Homes-Retreat0]

Hi @Jay2451,

I’m really sorry to hear you’re going through this. With your strong history as a host—nearly 7 years and over 1,800 reviews—it’s incredibly disappointing that such a serious issue could occur without any communication or clarity from Airbnb.

You're right to be concerned. When listings are paused without warning and support agents can’t access the reason or offer a solution, it leaves hosts feeling powerless, especially when it affects your livelihood and guests' experiences.

This seems to be happening more often to long-standing, high-performing hosts, and it's troubling that there's no structured internal support process to address it directly. The lack of transparency and resolution only adds to the frustration.

If you haven’t already, I suggest:

Requesting your case be escalated to a senior support representative

Specifically asking the agent to flag your case to the Trust & Safety or Account Integrity teams

Opening a support ticket via the Airbnb Help Center and referencing your listing IDs and concern clearly in writing

Documenting all call reference numbers and saving any past communication for follow-up

You’ve done everything right, and it’s unacceptable that you’re left in the dark. I truly hope someone from the Airbnb team sees this and steps in to review your account personally.

Please keep us updated, and know that the community stands with you. Your voice matters, and you deserve clarity and respect for the business you've built.

[Helen3]

Why were you suspended previously @Jay2451 ? 

One possible reason this time is you have a number of two and three star reviews .

when this happens airbnb normally flags areas for improvement with you . And if you continue to get lower ratings they can suspend you. Are you saying you didn't receive anything about the lower ratings ? 

other possibilities are setting up what airbnb see as duplicate listings, guests flagging 'safety ' concerns or verification of your account. 

[Marie8425]

@Jay2451 

I know a pain, I have had this foolish nightmare.  Since it isn't a specific listing but all, that is usually a safety investigation.  Not saying warranted I don't know just that is how Airbnb usually works.

Guessing what the issue is also seems to be the normal.  

You do have excellent reviews, but I did notice this comment "I would say as a host myself I did find that there wasn’t any soaps in the restroom to shower, plenty of towels though. As for the other spaces there was a personal matter occurring in the common spaces that made it difficult to sleep."

And your Guest mentioned she was also a Airbnb Host.  I have had only one a Host as a Guest who knew how to cause a problem for me that didn't exist.  Hosts know what Airbnb does and how long it takes to resolve the non issue.  Think long and hard what is she talking about and how can you honestly and squarely respond.

[Patricia2526]

Hi @Jay2451 

Could be safety-related reports? usually trigger automatic listing suspension while Airbnb’s Trust and Safety team investigates.

Review Your Recent Guest StaysThink about any recent issues (e.g., maintenance problems, heated guest exchanges, damage, or reviews mentioning safety).

Check Your Airbnb Inbox and Email (including Spam/Junk).

If a guest filed a safety claim, be ready to explain your side clearly and provide documentation (photos, repair receipts, cleaner checklists etc.

[Jay2451]

Airbnb has now started cancelling my upcoming reservations seemingly at random. They have not contacted my guests or myself for a reason why. I have future guests complaining to me that their reservations were cancelled days before their arrival. There has been zero information or explanation provided to me as to why these reservations would be cancelled, and I am becoming distraught as this is my livelihood. 

[Helen3]

Hi @Jay2451 

I am sorry to hear this and understand why you are distraught. 

as you haven't responded to any of the earlier comments and suggestions your fellow hosts have made as to why this might be happening it's hard to comment further. 

hopefully as a management company with multiple listings you're not just relying on Airbnb as a single marketing channel - but are marketing across all relevant channels and taking direct bookings