That’s humbly shocking yet unsurprising given my own personal experience of the way Airbnb conducts their business, at least the customer service side. I always highly rate companies that are able to competently and swiftly resolve things when and if they go off track. No one is perfect, including companies, however how you deal with issues/problems, I’m and of itself, speaks volumes.
Ps.
The complaint I raised is still not fully resolved. I’ve stopped counting the days now since I originally raised my grievances. Might have to respond with a “Happy New Year” message by the time a “supervisor” decides to actually take ownership and get back to me. Stay healthy everyone.