Why was my listings Suddenly became unlisted?

[Rolando44]

Does anyone had same thing that the listings are unlisted automatically? It keeps happening like 3 times so far I didn’t set any setting snooze or unlisted at all. One day, even reservation was cancelled without knowing myself I was in big trouble because of that. I checked login history I don’t see something suspicious activity.

Any opinion will help us a lot. 

[Johan1096]

Me as well. They say I have to pay a security deposit (as a host) before I can list

[Jen-and-Garrett0]

Really? They want a deposit.

That's crazy.

My listings are not searchable right now. But when I use the custom url it works. 

I call. No one calls me back. I send messages, waste my time. Nothing gets resolved. 

WHAT THE HELL IS GOING ON HERE??

[Nelson253]

Hi, I’m new at Airbnb hosting and I’ve made my first listing but Airbnb keep removing it, they send me an email saying this “

Hi Nelson,

This is a message from Airbnb regarding a listing that was recently activated on your account. We have determined that your listing was either created as a test or activated by accident. As such, we have removed the listing. We apologize if this presents an inconvenience to you, and encourage you to create a new listing if your intent is to list a space on Airbnb.”

I listed again and they keep removing it.

Could someone help me please?

[Stephanie · Accepted solution]

Hiya @Nelson253 ,

I've just been in touch with CS about your listing and the reason it was removed was because it was thought to be a test. Specifically, all/most pictures uploaded for the listing were exterior shots or environment/nature shots. I've been advised to let you know that when you try relisting again, include lots of interior shots of your property. 

Hope that helps,

Stephanie

[Nelson253]

Thank you so much!

[Jasmin939]

Hey! im having some issues with my listing and i was wondering if you could help me out? it says unlisted for my property but i have 0 clue why 

[Rebecca]

Hey @Jasmin939,

I had a little look and I can see your listing here. 

View on AirbnbRental unit in San Salvador · ★New · 3 bedrooms · 3 bathrooms

Are you able to see your listing now? 

[Amarildo8]

It happed to me as well,should I wait for the support to fix it or can I do something by myself? 

[Joelle43]

Hello @Amarildo8 

There are many posts here on the CC of hosts having their listing(s) suspended with no notification of the reason why.  I would suggest you contact Airbnb to try and get some sort of explanation.

 If they mention that your case is in the hands of the security team that usually means that a guest has complained of undisclosed cameras or host entering the premises without permission.  Have you had an awkward guest recently?

Have you had your listing "verified " whereby Airbnb asks hosts to send pictures/videos of the listing and to send them via a link while on the premises?

You'll probably have to be persistant with CS and make a search in the bar above here on the CC to read about other hosts experiences.

Good luck Amarillo and really hope you are relisted soon
Joëlle

[Amarildo8]

No this times everything has going great,in this listing I have 44 and all of them are 5 stars,also as a host I have 970 reviews in all my listings and I have a rate of 4.94.I was hoping that was a glitch of the application and it will be fixed soon but I have contacted support 3 days ago and nothing is happening yet.

[Joelle43]

@Amarildo8 

There are 6 listings that I can see under your profile and all seem open to booking so there another listing that has been unlisted that is not visible anymore?   You mention 44 but is this number of listings that you have or number of views?

The last one that I see has around that figure and is bookable from September so figure you must be talking of another one?

If you have any screen shots/link these help hosts to see if the problem lies in the settings but I'm sure you've tried this and it is most probably a bug/glitch and in which case, you have to wait for the proper team to get back to you but sometimes, things get fixed with no notification at all.

[Amarildo8]

I mean I have 44 reviews on this listing and all of them are 5 star,I have a total 8 listings and that one that is available from September is booked from a couple until end of the summer,it is another listing this one is marked unlisted,you think it is a big problem of the application and they are working on it,or it’s a problem from my side? 

[Frank135]

this happened to me as well. i didnt change anything so have no clue as to ‘why’ it became unlisted.

[Joelle43]

Hello @Frank135 

There are currently 3 listings under your profil and all of them are bookable and listed.  If you hava another one that is unlisted then it might be worth ringing Customer Service to try and find out why this particular one is unlisted?