Dear Community
We've been hosting for nine years. We have a beach house on top of the water in Western Puerto Rico. This listing is six years old, has 425 reviews, and a cumulative rating of 4.65. I recently received a 1-star rating because the electricity was down. The electricity grid in Puerto Rico is notoriously unstable. I also received a 3-star review for a false a/c connector being loose after Hurricane Ernesto, which was resolved instantly after they checked out. We are very passionate AirBNB hosts. We have hundreds of 5-star reviews for every low-rated review. Our house next door is also a guest favorite, with a 4.9 rating and 113 reviews. Over every 1-star review, we have hundreds of 5-star reviews. And we just invested in a new generator for the house. I think it's unfair to focus on a few recent data points vs the total body of 6 years' worth of work. This listing for the last 365 days has 4.7 stars, meaning mostly 5-star reviews. I hope someone here or the powers at be at Airbnb can show us some compassion and empathy and help with the situation.
