listing suspended for exterior cameras that have always been disclosed

listing suspended for exterior cameras that have always been disclosed

I recently reported a guest who was trying to throw a party in my property to airbnb safety team. While investigating my claim against the guest my calendar is suddenly suspended for cameras. The problem is that my exterior cameras are and have always been disclosed in my listing(I do not have any interior cameras). It seems the guest  is trying to retaliate against me. I thought airbnb recently updated their policy to avoid things like this from happening? My issue is that the "investigation" has been going on for a week now and I have missed out on multiple bookings during this process. I have supplied the safety team with all the information they have asked for yet my calendar is still suspended with no timetable for when it will be completed. I do not believe my listing should have been suspended in the first place because as mentioned my exterior cameras have always been disclosed but the fact that the investigation is taking so much time for something that should be straight forward is problematic. The other issue is that the safety  team only contacts me between  1am and 5am when I am not available and cant respond immediately. Therefore all responses and replies take 24 hrs to be addressed. I see communit managers monitor these forums. I would appreciate if someone can possibly look into this situation so it can be resolved.

16 Replies 16

I am trying to find where to get into Airbnb activity. I got some sort of message about the cameras, but I can't find it now. I have no clue how long this will take.

Helen427
Level 10
Auckland, New Zealand

In addition @Jurell0 , write to your Guests who had bookings that you had cancelled as a result of your listing been 'Suspended'  and ask if they were sent any notification of their reservations been cancelled or an explanation why.

 

Those Guests won't have been able to find your listing and will book elsewhere and be disappointed.

 

The sad and unfortunate thing is the Guests who do cause us Hosts these problems are generally not likely to use ABB again anyway.

 

Why also should the Host be penalized for Guests unacceptable behaviours inside our homes where we have the right to Personal Safety of ourselves and assets?