my calendar

[Pedro-And-Sharon0]

I have been waiting for a day for Airbnb to open days on my calendar due to a cancellation after the guest arrived.  I have had 3 conversations with Airbnb, and have been told that the case manager is working on it.  How long does it take it open days?  This is ridiculous and I am losing the possibility of getting new guests. The reservation was for 7 days.  Please find out why the case manager is taking so long. The guest cancelled within 1/2 of checking in and I agreed to refund her the first day also.  Her name is Jessica Delacerda for the Castillo Inn. The reservation was for the 1st - the 8th.  Sharon Castillo

[Roberta2]

Hello @Pedro-And-Sharon0 

Did you call airbnb?

Ask to speak to a manager, and tell them to open the calendar, as it was a guest cancelation, you should not be punished.

Here you have telephone numbers

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245