community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
    • English
    • Français
    • Italiano
    • Español
    • Português
    • Deutsch
    • 한국어
    • 日本語
    • Nederlands
  • Sign In
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community Center
  • :
  • All Discussion Rooms
  • :
  • Help
  • :
  • Contact Airbnb: A Community Help Guide [UPDATED]
Reply
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 13
  • Next »

Contact Airbnb: A Community Help Guide [UPDATED]

Dave-and-Deb0
Dave-and-Deb0 in
Edmonton, Canada
Level 10
‎02-06-2017 06:46 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

This, I believe, is the most common questions on the Community Center.  Below is a "How To" guide on contacting Airbnb.

 

3 easy ways to contact Airbnb:

  1. Airbnb Community Experts
  2. Via Twitter Direct Message @Airbnbhelp
  3. Calling Airbnb

1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts.  If they cannot answer your question, they have the ability to re-route you to Airbnb Specialist who will have the notes of the conversation you had with the Expert and can usually solve your question.  Please be kind to these Experts as they are not employees of Airbnb and do give their time to assist you in resolving your issue.   

 

Step 1: Visit https://www.airbnb.ca/help/contact_us

Step 2: From the bottom of the screen, choose either "My question is about something else".

 

1.png

Step 3: Follow the prompts to figure out what best describes your issues.  Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.  Keep trying until you find something that lets you enter your question into a text box.  If you see the box that says "I still need help" at the bottom of the screen, choose that and enter your information.  If the choice you made has nothing to do with your question, please just describe this first and the Expert will still help you.

 

2.png

 3.png

Once you choose the "I still need help" button, you will get a text box which allows you to enter your information.

 

When you submit a question, you can expect an answer back from an Airbnb Expert within five minutes but usually less.  If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you.  Airbnb Community Experts do have some access to your reservation information but if it is a question that can only be answered with account information, they will re-route you automatically.  Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.

 

2. Contacting Airbnb Via Twitter

I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter.  Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.

 

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them.

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response.  They may ask for information such as your listing but always provide it over DM so it is not public.

 

3. Calling Airbnb's Customer Experience Line

 ***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

 

Here are the phone numbers for Airbnb.  If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

 

United States and Canada+1-415-800-5959
+1-855-424-7262 (toll-free)
Argentina+54 11 53 52 78 88
Australia+61 2 8520 3333
Austria+43 72 08 83 800
Brazil+55 21 3958-5800
Chile+56229380777
China+86 10 5904 5310
400 890 0309 (shared-cost)
Denmark+45 89 88 20 00
France+33 1 84 88 40 00
Germany+49 30 30 80 83 80
Greece+30 211 1989888
Hong Kong

+852 5808 8888

India

000 800 4405 103 (toll-free)

Ireland+353 1 697 1831
Israel+972 3 939 9977
Italy+39-06-99366533
Japan+81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico+52 55 41 70 43 33
Netherlands+31 20 52 22 333
New Zealand+64 4 4880 888
Norway+47 21 61 16 88
Peru+51 1 7089777
Poland+48 22 30 72 000
Portugal+351 30 880 3888
Puerto Rico+1 787 919-0880
Russia+74954658090
88003017104 (toll-free)
South Korea+82 2 6022 2499
+82 808 220 230 (toll-free)
Spain+34 91 123 45 67
Sweden+46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom              

 +44 203 318 1111               

 

 

Hopefully this help guide helps you to contact Airbnb for any of your issues.

Community Help GuidesHere is how you can Contact Airbnb!

Tags (2)
  • Tags:
  • contact
  • Help Desk Phone Numbers
162,554 Views
90
Join the conversation
185 Replies
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 13
  • Next »

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Sonia220
Sonia220 in
Amsterdam, Netherlands
Level 7
‎06-06-2017 03:05 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Thank you for this guide. It is almost unbelivable that Airbnb cannot be directly and easily contacted by the people thanks to whom they make money...

115
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Robin107
Robin107 in
Pensacola, FL
Level 6
‎11-06-2017 05:54 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I agree...I filed a complaint on June 1st, have called them a dozen times and all I get is a message saying your issue is being handled but I never get to speak to anyone about it.  Just terrible!!!

 

 

55
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Robert514
Robert514 in
New York, NY
Level 1
‎31-07-2017 09:07 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I am having the same issue. A guest damaged my place and I am just getting the runaround from AirBnB for over 2 weeks now.

17
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Marc543
Marc543 in
Costa Rica
Level 2
‎23-09-2018 08:59 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
You need to open a resolution center www.airbnb.com/redolutions open the case and asking the amount you need, if in 72 h you dont get response you can involve airbnb to get a mediation agent
5
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Omet1
Omet1 in
Gazipur, Bangladesh
Level 2
‎14-10-2020 10:53 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

https://www.airbnb.com/login?redirect_url=https%3A%2F%2F%2Fwhatsmyreferer.com

0
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Omet1
Omet1 in
Gazipur, Bangladesh
Level 2
‎14-10-2020 10:55 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

https://www.airbnb.com/login?redirect_url=https%3A%2F%2F%2Fwhatsmyreferer.com

0
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Marva3
Marva3
Level 3
‎11-09-2017 11:25 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I am actually quite scared now having read all this complaint about the AirBnB customer service and then trying to contact them myself. This is so unlike Booking.com and Travalgo who offer direct customer service and superb service if I may add.  I have sent 3 emails today and made 4 calls to the numbers given and so far no success.  I am at a loss as to how such poor service can be had in this day of technology. 

Worried owner.

34
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Nicolas344
Nicolas344 in
Ho Chi Minh City, Vietnam
Level 1
‎09-10-2017 12:52 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Yeah... same here... Quite scary to see how HARD it is to even get a hope of even reaching anyone, let alone "solving" the issues... Innovators Dilemna. 

12
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Akos4
Akos4 in
London, United Kingdom
Level 2
‎14-12-2018 03:56 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

The only exception is that for example booking.com don't really care about hosts and they don't really resolve your issue with hosts (e.g.: damaging property).

2
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Aleta-Shelley0
Aleta-Shelley0 in
San Diego, CA
Level 2
‎20-12-2019 09:56 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I'm experiencing that right now.  I'm livid!

2
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Zach111
Zach111 in
LA, CA
Level 2
‎06-02-2020 08:09 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Livid just about describes me right now too lol. And by the looks of it, MANY of us are very upset about the exact same issues and nobody to help us.  Our issues are being pushed aside and not handled!  I am trying to figure out some news or media company to reach out to so that Airbnb will actually HAVE to address this lol.

4
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Amanda1612
Amanda1612 in
Westminster, CO
Level 2
‎06-02-2021 08:08 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

In the midst of dealing with any homeowner's worst nightmare right now - someone who was a guest of the property who would not leave and is now renting out the ENTIRE house (a $500k house in CO) on Airbnb. We contacted them over 10 days ago via the phone # listed here AND Twitter DM to Airbnb Help. Only to be told to please be patient and a "Support Ambassador" would be in contact. NO CONTACT for 10 days except for when we have called to ask to speak to a manager. Only to be told that someone who specializes will reach out within 24-48 hrs, but no one ever does. Strangers are now living in the house, got their personal and business mail redirected to the house - all because Airbnb allowed some random person to create an account, snap some pics of the house they were a guest in, and now won't leave. An eviction process has began but in the meantime we expected Airbnb to respond to this and remove the listing as this person is illegally profiting on a home they have no ownership rights over. THIS IS INSANE THAT A PLATFORM WILL ALLOW ANYONE TO RENT AN ENTIRE HOUSE WITH NO PROOF OF HOME OWNERSHIP. Anyone else as frustrated as us should email airbnbisnohelp@gmail.com Perhaps a class action lawsuit will change this negligent business practice. 

0
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Elizabeth398
Elizabeth398 in
Washington D.C., DC
Level 3
‎25-06-2017 04:39 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Agreed that it's ridiculous it's so difficult (and maybe not even possible) to email airbnb!  I have navigated the "help" topics many times without being given the option to email customer service.  If Airbnb won't offer convenient and responsive customer support to it's hosts & travelers, another company will. 

28
Reply
Loading...

Re: Contact Airbnb: A Community Help Guide [UPDATED]

Ian168
Ian168 in
Numurkah, Australia
Level 10
‎28-06-2017 07:38 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

yes,  we want a airbnb to remove a bad comment that has caused as to lose business.

the guest was lying - we asked airbnb to please remove the posting as it has cost us lost business.

 

 

 

19
Reply
Loading...
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 13
  • Next »
Join the conversation
Preview Exit Preview

never-displayed

Hint:
Type @ and the username to notify that person! You can @ more than one username.
You must be signed in to add attachments
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

About

  • How Airbnb works
  • Newsroom
  • Airbnb Plus
  • Airbnb Luxe
  • HotelTonight
  • Airbnb for Work
  • Olympics
  • Careers

Community

  • Diversity & Belonging
  • Accessibility
  • Airbnb Associates
  • Frontline Stays
  • Invite friends

Host

  • Host your home
  • Host an online experience
  • Message from CEO Brian Chesky
  • Responsible hosting
  • Open Homes
  • Resource Centre
  • Community Centre

Support

  • Updates for COVID-19
  • Help Centre
  • Cancellation options
  • Neighbourhood Support
  • Trust & Safety
© 2021 Airbnb, Inc. All rights reserved·
  • Privacy·
  • Terms·
  • Site Map
  • footer.heading.social.facebook
  • footer.heading.social.twitter
  • footer.heading.social.instagram