why is my conversation with saif closed

[Aik-Kee0]

why is my conversation with saif closed

[Shelley159]

Hi @Aik-Kee0 

I think you will have to give us more details - who is SAIF? Do you mean Airbnb Customer Support closed a help ticket?

[Aik-Kee0]

Mr. Saif is Superhost Ambassador from Wien where he always anser my question without hesitation but now cannot contact him as it is written conversation is closed.

[Helen3]

You could ask Airbnb customer services @Aik-Kee0 

[Sophia]

Hi @Aik-Kee0, following on from fellow hosts suggestions. I just wanted to drop in to share the direct link to contact Airbnb Support. You can contact them through through the Help Centre: https://www.airbnb.co.uk/help/?audience=guest

Hope this can be resolved soon!