My guest hardly read the welcome mail I've send him when he made the reservation, also he didn't (or only half) read the arrival guide that airbnb always send 24h before check-in. As a result he to himself into some misunderstanding, ended up at a wrong adres. I wish he would have contacted me when it happened, so I could have helped him, but he didn't even tell me about it (not even after I've met him in person) apparently he was very irritated anyway, which I wasn't aware of until I read his bad review, where he blamed it all on me for being not correct and being badly organised. When I explained him he admitted that it wasn't my fault and asked me if he could change the review.
On top of that he wrote that I had bad coffee, but when I asked what he means by that, because my guests have a choice of 10 different types of brands and strengths, so how could it all be not good enough for him(?) , he told me that it was a typo-mistake of him.
So his review gives false information, which he agrees himself also. Is there any way this can be removed or edited at all???
