@Dora31
Dora you have 6 years of hosting experience, you have almost 300 reviews and you are a Superhost, hasn't this background taught you anything?
When you ask a guest for additional money that will put the kiss of death on any review......happens every time. You have to asses what battles are worth fighting and what you should just put down to being an STR host. If you are going to make an issue over a £15 bit of additional cleaning you stand the risk of making yourself look a 'prickly' host!
Sorry about the lecture but Dora that needed to be said, now look at the other side of the coin....
You have this wealth of experience, look at your other reviews, as far down as I scroll all I see is complimentary reviews.
I would not be too concerned about this one poor review Dora, it says more about the guest than it says about you. Just one thing, you need to be a bit more subtle in your review response, you are going to be seen as a more conciliatory host if you say something like......
"Sorry if I missed the mark with this guest, I always try my best for my guests, I wish him well for the future but would decline the opportunity to host him again". That says all you need to say!
That way you haven't got into a verbal fistfight with the guest, you have made him look a bit of a fool, and your review of him said everything that needed to be said.
Try and learn from this one Dora, it will be no time at all and this one will slip into obscurity, let all those good reviews of yours do the talking for you....we are not fools, we can sort out the wheat from the chaff!
Cheers........Rob