AIRBNB HAS GHOSTED ME SINCE I SUBMITTED A CLAIM HELP!

[Zahra61]

Hi!

After submitting detailed documentation and pictures as requested and required by AIRBNB for a claim against a guest, they have ghosted me for over 3 weeks! I called, emailed, chatted in and they never transfer me to anyone.  All I get is " We will let the case manager know you are looking to speak to them". what kind of customer service is this?  I have done my part, at the very least they could communicate!

the claim is also over $5K!

Anyone else dealt with this?

thanks

[Sarah977]

@Zahra61  Spend a little time reading through a few pages of posts here. Your experience is the norm these days.

[Zahra61]

thanks 🙂