Long story short, I'm out thousands in damages, cleaning fees, and replacement goods after a nightmare guest stay. Airbnb has denied my claim, even went as far to lie about the next guest's arrival time to effectively void my claim. Skip this list of offenses if you just want to read about how Airbnb screwed me over.
- The whole house smelled like smoke, booze, and sex
- Four sets of bed linens soiled beyond salvation
- Countless towels and blankets soiled beyond salvation
- Broken kitchen cabinet
- Human feces in a bed (like a lot!)
- Urine soaked pants in a bathroom
- Slept in off limits areas
- Arrived with 15 guests (limit is eight)
- Only paid for two guests
- Cigarette smoke in every room in the house
- Ashes and butts in every room in the house
My cleaning crew arrived at 10:30 AM on August 23, 2020. Unfortunately, they didn't take any worthwhile photos or call me right away. They were too panicked because the house was trashed and the next check in was at 4:00 PM (at least that's soonest guests are allowed). They called me after finishing up, and I immediately filed a claim in the Airbnb resolution center at 4:06 PM.
After weeks of back and forth, my claim has been denied because Airbnb claims that the next guest checked in at 3:00 PM (this is the lie). Per the host guarantee policy, I filed my claim 66 minutes too late.
In reality, the guest's flight didn't land until 7:00 PM and she didn't check in until after 8:00 PM! The guest and I have messaged about this fact within the Airbnb app, and she has even shared a photo of her flight plan. Airbnb's response to this has been...crickets...
I'm a super host with 40+ stays. I have never asked for anything back, except now, after my house was certifiably trashed! In the midst of a global pandemic, when all hosts are struggling, my claim is denied because of a baseless lie.
SHAME!