Airbnb Issues

[Ryan1965]

Hey,

I hope someone can assist me here. I'm having am issue with a booking I had placed and have been ignored by the host each time I tried messaging them and I am also being ignored by airbnb. My issue has been unresolved for over 3 weeks now and each time I contact airbnb I am told "someone will call you back within an hour". I finally thought I was making progress when I received a message last Saturday by a supervisor named Thelma, who stated she is reviewing the case and would be in touch by tuesday this week at the latest. It is now friday and nothing, called airbnb again to be told " someone will call you back within 24 hours". Anyone able to advise what I can do here? Anyone I can escalate this issue to? 

Thanks,

Ryan

[Helen3]

If you can tell what the issue is an Airbnb/host response we can try and advise you @Ryan1965 

[Ryan1965]

The issue is predominantly airbnb related and involves a booking cancellation however I am being passed around to various different people each one sounds very helpful on the phone but then just disappears not to be heard from again. I thought finally after finding a supervisor my issue would be dealt with but not even the supervisor could keep to her word and seems to have disallowed also.

[Sarah977]

@Ryan1965  Your posts re still not informative enough for anyone here to be able to give you pertinent advice. You are trying to get a refund for a cancellation? What were the dates you booked on and when was the booking for? Are you cancelling because of coronavirus reasons? Did you already cancel on your own and not receive the refund you were expecting?