Airbnb Lacks Host Credibility

Mark3397
Level 2
Navarre, FL

Airbnb Lacks Host Credibility

I've been a super host for four years now. It is sad how Airbnb will shut you down with the word of a hostile guest. When a guest out landishky lies on his reviews and Airbnb says they have not violated their terms. I am suck of the lack of response or respect Airbnb has for us. How can they allow a guest to slander the host ann not remove the review or instantly shut you down. This has cause me loss of income and cancellation. I was shutdown twice in four years. Because of blatant lies. It hurts us that work hard to provide these quests with exceptional lodging and discounted prices. Airbnb lacks the hosts concerns.

3 Replies 3
Emiel1
Level 10
Leeuwarden, The Netherlands

@Mark3397 

 

I just browsed through your reviews.

 

A bad review is unpleasant for a host, but wrong comments on it can turn it into a disaster !

 

Which unfortunately has happened to you now.

 

Best regards,

Emiel

Ute42
Level 10
Germany

.

@Mark3397 

 

The only advise I have for You is that You ask airbnb to take Your reviewanswer down.

This is way over the top  what You've written there.

 

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Mark3397 Oh dear - If there were cancellations and/or losses I fear these are due to your answer rather than the original review.....

This has to be the worst/most damaging review response I have ever seen.